Terms and Conditions

1. Scope
SOSUE GmbH, represented by the managing directors Sue Giers and Vanessa Gieser, Goernestrasse 44, 20249 Hamburg, (hereinafter "www.so-sue.com" or "SOSUE GmbH"), operates an online shop at the internet address www.so-sue.com where, in particular, fashion items, decorative articles, and accessories are offered for purchase. These General Terms and Conditions (GTC) apply to all related legal relationships between SOSUE GmbH and the customer ("customer" or "orderer"), who can be either a consumer within the meaning of § 13 BGB ("consumer") or an entrepreneur within the meaning of § 14 BGB ("entrepreneur") and must in any case be of legal age.

The customer acknowledges the validity of these Terms and Conditions during the ordering process by clicking the "Buy Now" or "buy now" button and submitting the completed order form. Any terms and conditions of the customer shall not apply unless SOSUE GmbH has expressly agreed to their validity beforehand.


2. Important Notes

2.1 Presentation
The goods offered at www.so-sue.com are clearly and largely realistically presented on the website. However, SOSUE GmbH is not able to guarantee complete conformity with reality for the images and colors the customer sees on their screen, also due to different screen, graphic, and/or printer settings.

2.2 Availability/Prices of Goods
We point out that the products presented on www.so-sue.com may no longer be available or obtainable at the time of the customer's visit to the website and that the corresponding prices may have changed.

2.3 One-time Seal
All ordered goods are equipped with a SOSUE label and are delivered as such. When you try on the ordered goods, please be sure not to remove or damage the SoSUE label. This will facilitate processing in the event of a return of the goods.


3. Conclusion of Contract

3.1 Purchase Contract and Order Confirmation
The presentation of our goods does not constitute a binding offer on our part within the meaning of § 145 BGB; only the customer's order of goods constitutes a binding offer. The sale of goods via the order page on www.so-sue.com takes place through our online shop. Here, the purchaser can place the goods to be purchased in a shopping cart. By clicking an "Order & Pay Now" button, the purchaser submits a binding purchase offer to us. The proper receipt of the purchase offer is confirmed by us at the end of the ordering process on the website. No contract is concluded with the order confirmation. A purchase contract is only concluded with explicit order confirmation or sending of the invoice or when the seller ships the ordered goods to the customer within 2-5 days, hands them over, or confirms the shipment to the customer within 2-5 days with a second email.

3.2 Contract Text
The contract text is not stored by us and cannot be retrieved after the order process is completed. You can print the order data immediately after sending. For this, you can use either the following page "Your Order" or the email "Order Confirmation". The customer can access and view these terms and conditions at any time via the subcategory "AGB" from the homepage. This gives the customer the option to print these terms and conditions using the "Print Function" of the internet browser or to save the corresponding webpage locally.

3.3 Contract with www.so-sue.com
Contracts are concluded exclusively with the company SOSUE GmbH "Contract language is German or English"

3.4 Withdrawal
If the supplier does not deliver the goods you ordered, we are entitled to withdraw, unless we are at fault in this respect. In this case, we will inform you immediately that the ordered product is not available. If the purchase price has already been paid, it will be refunded to you immediately. The reservation of self-delivery applies to consumers within the meaning of § 13 BGB only if a congruent covering transaction has been concluded with the supplier, the supplier has let us down in this respect, and www.so-sue.com is not responsible for any incorrect or non-delivery.


4. Customer Service

4.1 Return & Exchange
If you are not satisfied with a product or want to exchange a size, this is possible at any time within two weeks of receiving the goods: All returns/exchanges must comply with our return policies. SOSUE GmbH does not cover shipping costs for returns.

4.2 Exchange
If you wish to exchange an item, you can return it to us within the two-week return period. However, an exchange is only possible if the item is available. As soon as the item you returned has arrived with us, the exchange will be made. To successfully complete the exchange process, please follow the individual steps:

Contact SoSUE by email at shop@so-sue.com. Describe the item and use the order number and item number so that we can assign the item.

You will then receive a return link from us via email.

For exchanges, SOSUE GmbH covers the shipping costs.

Please note that all ordered goods must be in perfect condition. If the goods are used, worn, washed, or damaged, www.so-sue.com is not obliged to accept the goods back or exchange them. If shoes show signs of use or are not returned in the original box, the acceptance of the item will not be accepted. We therefore advise you to try on shoes only on a carpet. We ask for the shoes to be returned in the original packaging. If you wish to offset one item against another, this is unfortunately not possible for administrative reasons. Please return the unwanted item and place a new order for the new item.

Returns must be sent to the following address:

SOSUE GmbH
Fashion Logistics Genske
An der Strusbek 18
22926 Ahrensburg

4.3 Refund Deadlines
Please note that it may take 10 - 14 days between receiving your return and the refund process. The time for the refund depends on the respective credit card. It usually occurs within two account statements. If the recipient of the products specified in the order does not match the buyer of the goods, the debited amount will always be refunded to the buyer and cardholder.

4.4 Damaged or Incorrectly Delivered Items

If you have received a damaged or incorrect item, we ask you to contact our service department immediately. Of course, we will take back this item, arrange an exchange if necessary, or promptly credit you the value of the goods.


5. Retention of Title
The delivered goods remain the property of SoSUE GmbH until full payment has been made.


6. Warranty/Liability

6.1 Product Descriptions
Information, drawings, illustrations, technical data, weight, dimension, and performance descriptions contained in brochures, catalogs, circulars, advertisements, or price lists are purely for informational purposes. We assume no warranty for the accuracy of this information.

6.2 Liability
If a warranty-obligated defect exists, you are entitled within the scope of the statutory provisions to demand subsequent performance, after failed subsequent performance to withdraw from the contract, reduce the purchase price, or in case of fault on the part of www.so-sue.com to claim damages.

For damages other than those resulting from injury to life, body, and health, we are only liable insofar as they are based on intentional or grossly negligent conduct or on culpable breach of an essential contractual obligation (so-called "cardinal duty", i.e., an obligation whose fulfillment enables the proper execution of the contract in the first place and on whose compliance the contractual partner regularly relies and may rely) by us or our vicarious agents (e.g., the delivery service). Any further liability for damages is excluded. The provisions of the Product Liability Act remain unaffected; liability remains unlimited for fraudulent concealment of a defect as well as for an expressly guaranteed quality.

Data communication over the Internet cannot be guaranteed to be error-free and/or available at all times according to the current state of technology. Therefore, we are not liable for the constant and uninterrupted availability of our online shop nor for technical and electronic errors during an order process over which we have no influence.

If links to other websites or sources are created, we are not responsible or liable for the availability of such external sites or sources. We do not adopt content accessible on such websites or sources and exclude any liability or warranty regarding these, unless there is positive knowledge of the illegality of the content in the individual case.

6.3 Limitation period
The limitation period for statutory warranty claims is 2 years and begins on the date of delivery, i.e., receipt of the item by the buyer. We ask you to immediately report any visible material, manufacturing, or transport defects; however, this is not a prerequisite for the effective assertion of warranty claims.

6.4 Contact
You have the following contact options at so-sue.com:

shop@so-sue.com
Tel.: +49 (0)40 43218858
Mon - Fri 9:00 AM - 5:00 PM

7. Right of withdrawal and return

7.1 Right of withdrawal
You have the right to revoke this contract within two weeks without giving any reason.

The revocation period is fourteen days from the day:
On the day you or a third party named by you, who is not the carrier, took possession of the goods,

or

in the case of a contract for multiple goods ordered in a single order and delivered separately, on the day you or a third party named by you, who is not the carrier, took possession of the last item,

or

in the case of a contract for the delivery of goods in multiple partial shipments or pieces, on the day you or a third party named by you, who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us, SOSUE GmbH, Goernestrasse 44, 20249 Hamburg, by means of a clear statement (e.g., a letter sent by post or email) of your decision to revoke this contract. You may use a downloadable sample withdrawal form or another clear statement and send it to us. If you use this option, we will promptly send you an email confirmation of receipt of such a revocation.

To meet the revocation deadline, it is sufficient that you send the notification of exercising the right of withdrawal before the revocation period expires.

Consequences of revocation:
If you revoke this contract, we will refund you all payments received from you, excluding delivery costs (except for additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day we receive the notification of your revocation of this contract. For this refund, we will use the same payment method you used in the original transaction unless expressly agreed otherwise with you; in no case will you be charged fees for this refund.

We may refuse the refund until we have received the goods back or you have provided proof that you have sent the goods back, whichever is earlier.

You must return the goods immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract to the


SOSUE GmbH, An der Strusbek 18, 22926 Ahrenburg, Germany

to return or hand over. The deadline is met if you send the goods before the expiry of the fourteen-day period. We bear the costs of returning the goods if you send them according to our instructions with the logistics partner we specify. Otherwise, you bear the direct costs of the return.

You are only liable for any loss in value of the goods if this loss in value is due to handling the goods beyond what is necessary to check their condition, properties, and functioning.

End of the cancellation policy
Official template

7.2 Refusal of acceptance
Please note: If you refuse to accept the package, www.so-sue.com reserves the right to charge you for any additional costs incurred as a result.

These costs include, but are not limited to, the following: the original delivery costs, any applicable import VAT as well as possible customs fees, the costs of returning to www.so-sue.com, and other incurred costs.


8. Final provisions

8.1 Applicable law
Exclusively the law of the Federal Republic of Germany applies, excluding the UN Sales Convention (CISG).

8.2 Place of jurisdiction
If the customer is a merchant, a legal entity under public law, or a special fund under public law, Hamburg shall be the exclusive place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship.

8.3 Invalid business provisions, "terms and conditions" or commonly known as "severability clause"
If any provision of these terms and conditions is or becomes invalid, the validity of all other provisions or agreements shall not be affected. The relevant statutory provisions shall apply in place of the invalid provisions.

Status: November 2025, © www.so-sue.com