1. Scope of Application
SOSUE GmbH, represented by its managing directors Sue Giers and Vanessa Gieser, Goernestrasse 44, 20249 Hamburg, (hereinafter “www.so-sue.com” or “SOSUE GmbH”), operates an online shop at www.so-sue.com, through which fashion items, decorative items, and accessories are offered for purchase in particular. These General Terms and Conditions apply to all relevant legal relationships between SOSUE GmbH and the customer (“Customer” or “Ordering Party”), who may be either a consumer within the meaning of Section 13 BGB (“Consumer”) or a business within the meaning of Section 14 BGB (“Business”) and must in all cases be of legal age.

The customer acknowledges the validity of these General Terms and Conditions during the ordering process by clicking the “Buy now” or “buy now” button and submitting the completed order form. Any terms and conditions of the customer shall not apply unless SOSUE GmbH has expressly agreed to their validity in advance.


2. Important Information

2.1 Presentation
The goods offered at www.so-sue.com are presented clearly and, to a large extent, realistically on the website. However, SOSUE GmbH cannot guarantee that the images and colors seen by the customer on their screen fully correspond to reality, partly due to different screen, graphics, and/or printer settings.

2.2 Availability/Prices of the Goods
Please note that the products presented at www.so-sue.com may no longer be available or obtainable when the customer visits the website, and that the corresponding prices may have changed.

2.3 Single-Use Seal
All ordered goods are fitted with a SOSUE label and are delivered as such. When trying on the ordered goods, please be sure not to remove or damage the SOSUE label. This will make it easier for us to process any return of the goods.

3. Conclusion of the Contract

3.1 Purchase Contract and Order Confirmation
The presentation of our goods does not constitute a binding offer on our part within the meaning of Section 145 BGB; only the customer’s order of goods constitutes a binding offer. Goods are sold via the order page at www.so-sue.com through our online shop. Here, the customer placing the order can add the goods to be purchased to a shopping cart. By clicking an “Order & Pay Now” button, the customer places a binding offer to purchase with us. We confirm proper receipt of the purchase offer on the website at the end of the ordering process. The order receipt confirmation does not yet constitute a contract. A purchase contract is only concluded upon explicit order confirmation or dispatch of the invoice, or when the seller dispatches the ordered goods to the customer within 2–5 days, hands them over to the customer, or confirms shipment to the customer within 2–5 days in a second email.

3.2 Contract Text
We do not store the contract text, and it can no longer be accessed after the ordering process has been completed. You can print out the order details immediately after submitting your order. To do so, you can either use the subsequent “Your Order” page or the “Receipt Confirmation” email. The customer can access and view these terms and conditions at any time via the “Terms and Conditions” subcategory on the homepage. This enables the customer to print these terms and conditions using the internet browser’s “Print” function or to save the corresponding webpage locally.

3.3 Contract with www.so-sue.com
Contracts are concluded exclusively with SOSUE GmbH. “The contract language is German or English.”

3.4 Withdrawal
If the supplier does not supply us with the goods you ordered, we are entitled to withdraw from the contract, unless we are responsible for this. In this case, we will inform you without delay that the ordered product is unavailable. If the purchase price has already been paid, it will be refunded to you without delay. The reservation of self-supply applies to consumers within the meaning of Section 13 BGB only if a congruent covering transaction has been concluded with the supplier, the supplier has failed to supply us, and www.so-sue.com is not responsible for any incorrect or non-delivery.


4. Customer Service

4.1 Returns & Exchanges
If you are not satisfied with a product or would like to exchange it for a different size, this is possible at any time within 30 days of receiving the goods: All returns/exchanges must comply with our return policy. SOSUE GmbH covers the shipping costs for returns.

4.2 Exchanges
If you would like to exchange an item, you can return it to us within the 30-day return period. However, an exchange is only possible if the item is available. As soon as the item you returned has arrived at our premises, the exchange will be processed. To complete the exchange process successfully, please follow the individual steps:

Contact SOSUE by email at shop@so-sue.com. Describe the item and provide the order number and item number so that we can assign the item.

You will then receive a return link from us by email.

In the event of an exchange, SOSUE GmbH covers the shipping costs.

Please note that all ordered goods must be in perfect condition. If the goods have been used, worn, washed, or damaged, www.so-sue.com is not obliged to accept or exchange the goods. If shoes show signs of wear or are not returned in the original box, the item will not be accepted. We therefore recommend trying on shoes only on a carpet. Please return shoes in their original packaging. If you wish to offset one item against another, this is unfortunately not possible for administrative reasons. Please return the unwanted item and place a new order for the new item.

Returns must be sent to the following address:

SOSUE GmbH
Fashionlogistik Genske
An der Strusbek 18
22926 Ahrensburg

4.3 Refund Periods
Please note that 10–14 days may elapse between receipt of your return and the refund process. The time required for the refund depends on the credit card used. It is normally completed within two account statements. If the recipient of the products specified in the order is not the same as the purchaser of the goods, the debited amount will always be refunded to the purchaser and cardholder.

4.4 Damaged or Incorrectly Delivered Items

If you have received a damaged or incorrect item, please contact our service department immediately. We will, of course, accept the return of the item, arrange an exchange if necessary, or promptly credit you with the value of the goods.

5. Retention of title
The delivered goods remain the property of SoSUE GmbH until full payment has been received.

6. Warranty/Liability

6.1 Product descriptions
Information, drawings, illustrations, technical data, weight, dimensions and performance descriptions contained in brochures, catalogues, circulars, advertisements or price lists are provided for information purposes only. We do not guarantee the accuracy of this information.

6.2 Liability
If there is a defect for which a warranty obligation exists, you are entitled, within the scope of the statutory provisions, to demand subsequent performance, to withdraw from the contract after unsuccessful subsequent performance, to reduce the purchase price or, in the event of fault on the part of www.so-sue.com, to claim damages.

For damages other than those arising from injury to life, body or health, we are liable only insofar as such damages are based on intentional or grossly negligent conduct or on the culpable breach of a material contractual obligation (so-called “cardinal obligation”, i.e. an obligation whose fulfilment is essential for the proper performance of the contract and on whose compliance the contractual partner regularly relies and is entitled to rely) by us or our vicarious agents (e.g. the delivery service). Any further liability for damages is excluded. This does not affect the provisions of the Product Liability Act; liability remains unlimited for the fraudulent concealment of a defect and for an expressly guaranteed quality.

Data communication via the internet cannot, according to the current state of technology, be guaranteed to be error-free and/or available at all times. We are therefore not liable for the constant and uninterrupted availability of our online shop or for technical and electronic errors during the ordering process over which we have no control.

If links to other websites or sources are provided, we are not responsible or liable for the availability of such external sites or sources. We do not adopt as our own any content made available on such websites or sources and exclude any liability or warranty in connection with such content, unless we have actual knowledge of the unlawfulness of the content in the individual case.

6.3 Limitation period
The limitation period for statutory claims based on defects is 2 years and begins on the date of delivery, i.e. receipt of the item by the buyer. We ask you to report any visible material, manufacturing, or transport defect without undue delay; however, this is not a prerequisite for effectively asserting warranty claims.

6.4 Contact
You can contact so-sue.com as follows:

Email: shop@so-sue.com
Tel.: +49 (0)40 43218858
MON–FRI 9:00 a.m.–5:00 p.m.

7. Right of withdrawal and returns

7.1 Right of withdrawal
You have the right to withdraw from this contract within two weeks without giving any reason.

The withdrawal period is fourteen days from the day:
On the day on which you or a third party designated by you, other than the carrier, took possession of the goods,

or

in the case of a contract for multiple goods that you ordered in a single order and that are delivered separately, on the day on which you or a third party designated by you, other than the carrier, took or has taken possession of the last goods,

or

in the case of a contract for the delivery of goods in several partial shipments or pieces, on the day on which you or a third party designated by you, other than the carrier, took or has taken possession of the goods.

To exercise your right of withdrawal, you must inform us, SOSUE GmbH, Goernestrasse 44, 20249 Hamburg, of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). You may use the model withdrawal form available for download online or submit another clear statement to us. If you make use of this option, we will promptly send you confirmation by email that we have received such a withdrawal.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal:
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than fourteen days from the day on which we received notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of this reimbursement.

We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

You must send or hand over the goods without undue delay and in any event no later than fourteen days from the day on which you inform us of the cancellation of this contract, to

Fashion Logistik Genske

c/o SOSUE GmbH

An der Strusbek 18

22926 Ahrensburg

Germany

to return or hand over. The deadline is met if you send the goods before the end of the fourteen-day period. We shall bear the cost of returning the goods if you ship them in accordance with our instructions using the logistics partner designated by us. Otherwise, you shall bear the direct costs of returning the goods.

You shall only be liable for any loss in value of the goods if this loss in value is due to handling of the goods that was not necessary to inspect their condition, properties, and functionality.

End of the cancellation policy
Official template

7.2 Refusal to accept delivery
Please note: If you refuse to accept the package, www.so-sue.com reserves the right to charge you for any additional costs incurred as a result.

These costs include, but are not limited to, the following: the original shipping costs, any import VAT incurred, and any customs duties, the costs of returning the goods to www.so-sue.com, as well as any other costs incurred.


8. Final provisions

8.1 Applicable law
The law of the Federal Republic of Germany shall apply exclusively, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

8.2 Place of jurisdiction
If the customer is a merchant, a legal entity under public law, or a special fund under public law, Hamburg shall be the exclusive place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship.

8.3 Invalid business provisions, “Terms and Conditions” or, as otherwise commonly known, “Severability Clause”
Should any provision of these Terms and Conditions be or become invalid, this shall not affect the validity of any other provisions or agreements. The relevant statutory provisions shall apply in place of the invalid provisions.

As of: November 2025, © www.so-sue.com