Order Cancellations and Returns
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without specifying any reasons.
The withdrawal period is fourteen days.
from when you or a third party named by you, who is not the carrier, has taken possession of the goods,
in the case of a contract for several goods which you have ordered as part of a single order and which are delivered separately, on the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods,
in the case of a contract for the delivery of goods in several installments or pieces, the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
In order to exercise your right of withdrawal, you must inform us, SoSUE GmbH, Goernestrasse 44, 20249 Hamburg of your decision to withdraw from this contract by means of a clear statement (such as a letter sent by post or an email). You may submit an online downloaded sample withdrawal form or another clear statement to us. If you make use of this option, we will immediately send you an email confirming receipt of such withdrawal.
In order to comply with the withdrawal period, you simply need to send us notice that you are exercising your right of withdrawal before the withdrawal period has expired.
Consequences of the withdrawal:
If you choose to withdraw from this contract, we will refund all payments we have received from you without delay, not including shipping costs, no later than fourteen days from the date on which we have received the notice of withdrawal from this contract. The refund will be issued to the same payment method that you provided for the original transaction, unless otherwise explicitly agreed with you; under no circumstances will you be charged fees to process this refund.
We may withhold the money for refund until the items have been returned to us, or until you have provided evidence that you have sent the goods back, whichever is earlier.
You must send back or hand over the goods to us without delay, no later than fourteen days from the day on which you notified us about withdrawing from this contract, to
An der Strusbek 18
The deadline is met if you send the items back before the period of fourteen days has expired. We will bear the cost of returning the goods if you send them in accordance with our instructions by means of our designated logistics partner. Otherwise you bear the direct costs of the return.
You must only compensate any loss to the value of the goods if this loss of value is due to handling which is unnecessary for the examination of the nature, characteristics and functioning of the goods.
End of the withdrawal policy.
Refusal of acceptance
Please note: If you refuse to accept the package, www.so-sue.com reserves the right to charge you for any additional costs incurred.
These costs include, but are not limited to, the following: the initial shipping charges, any applicable import sales tax and any custom duties, the cost of return shipment to www.so-sue.com and other costs incurred.